Frequently Asked Questions
Frequently Asked Questions
Returns & Exchanges
How long do I have to return an item?
You have 30 days from the date of delivery to return your item(s). Please refer to our Return Policy for full details.
Do I need to pay for return shipping?
Return shipping costs depend on the reason for the return. Please contact us to discuss your specific situation.
How long does it take to process a refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
Can I exchange an item instead of returning it?
Yes! If you need a different size or color, contact us and we'll help arrange an exchange.
What if my item arrived damaged or defective?
We're sorry to hear that! Please contact us immediately with photos of the damage, and we'll arrange a replacement or full refund at no cost to you.
Shipping
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited options are available at checkout.
Do you ship internationally?
Please check our shipping information at checkout to see if we deliver to your location.
How can I track my order?
You'll receive a tracking number via email once your order ships. You can use this to monitor your delivery.
Orders & Payment
Can I cancel or modify my order?
Please contact us as soon as possible. If your order hasn't shipped yet, we may be able to make changes.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods shown at checkout.
Is my payment information secure?
Yes, all transactions are encrypted and secure. We never store your complete payment details.
Products
Are your products suitable for both cats and dogs?
Many of our products are designed for both cats and dogs, but please check individual product descriptions for specific recommendations.
How do I choose the right size?
Each product page includes sizing information. If you're unsure, feel free to contact us for personalized recommendations.
Contact & Support
How can I contact customer service?
You can reach us via email or through our contact form. We typically respond within 24 hours during business days.
Do you have a physical store?
We're currently an online-only retailer, which helps us keep our prices competitive and serve customers everywhere.